Privacy Policy
Introduction
ZentPak ("we", "us", "our") operates zentpak.com and related B2B packaging services, including our AI design studio, sample ordering, and quote workflows. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or submitting a form, you agree to this policy.
Information We Collect
We may collect:
- Contact and account information — name, business email, company, phone, country, and messages you send through contact, quote, newsletter, or sample forms.
- Order and project information — packaging specifications, quantities, artwork uploads, Shopify order details, and CRM notes related to samples or bulk production.
- Usage data — pages visited, tool interactions, referral source, device/browser type, and approximate location derived from IP address.
- Cookies and analytics — see our Cookie Policy.
We do not intentionally collect sensitive personal data unless you choose to provide it in a message.
How We Use Information
We use your information to:
- Respond to inquiries, quotes, and sample requests
- Process orders and deliver packaging services
- Operate our AI design tools and customer support
- Send service updates, onboarding, and marketing emails you opt into
- Improve site performance, product experience, and conversion quality
- Meet legal, tax, and fraud-prevention obligations
Legal Bases (EEA/UK)
Where applicable, we process data based on consent, contract performance, legitimate interests in operating a B2B packaging business, and legal obligation.
Sharing
We may share information with:
- Service providers such as hosting (Vercel), email (Resend), analytics (Google Analytics, Microsoft Clarity, PostHog), CRM (HubSpot), and commerce (Shopify)
- Manufacturing and logistics partners when needed to fulfill samples or production
- Authorities when required by law
We do not sell personal information.
Retention
We retain information as long as needed to provide services, maintain business records, and comply with law. Marketing contacts can unsubscribe at any time.
Security
We use industry-standard safeguards including HTTPS, access controls, and vendor security reviews. No online system is 100% secure.
Your Rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to processing. Contact privacy@zentpak.com.
International Transfers
ZentPak is operated from the United States. If you access our services from other regions, your information may be processed in the U.S. and other countries where our providers operate.
Children
Our services are intended for business users and are not directed to children under 16.
Changes
We may update this policy. Material changes will be posted on this page with a revised date.
Contact
ZentPak
Email: privacy@zentpak.com
Website: https://zentpak.com/contact
Design in minutes. Produce at scale.
AI packaging studio, 3D preview, and factory-direct samples — MOQ from 500 units, samples in 7–10 days.